What is an Escape Room / Game?

The Lincoln Escape Room is Lincoln’s premier escape experience. This is a truly unique and interactive entertainment activity where you and up to 11 friends or strangers are placed in a room with only 60 minutes to escape or complete the challenge. Using your problem-solving skills, as well as the tools and clues provided to you throughout, you must find a way to escape before the time runs out. If you’ve ever dreamed of participating in a heist, solving a murder, or stopping a bomb from going off, this is exactly what you’ve been looking for! …You know, minus all the hazards of doing so in real life. Read more

How long does the game take?

Following a brief safety and instructional introduction, you will have exactly 60 minutes to complete the challenge and escape.

Is there an age limit to attend?

Participants who are under the age of 18 must have a parent or legal guardian sign the safety waiver for the underage participant. Our challenges are appropriate for anyone over the age of 7, and adult supervision is recommended for participants under the age of 16. An adult must be present in the room with participants under the age of 12.

Will I be playing the game with other guests?

We sell up to the allowed number of seats in each room. You are welcome to make your room private by paying a 5-dollar fee per unused seat. Otherwise, it is possible that you will be playing with strangers. Don’t worry, though; this can actually make the experience much more exciting and fun!

How far in advance do I need to book a room?

Anyone can access our calendar of availability at any time, and bookings can be made up to 2 hours prior to the game’s start time. Walk-ins are accepted depending on availability, though we encourage guests to book online in order to secure your room.
Weekends tend to fill up quicker than weekdays, so we recommend making those bookings at least one-to-two weeks in advance. For bookings near holidays, we recommend booking a month in advance.

How early do I need to arrive for my booking?

We ask that you please arrive at least 10 to 15 minutes prior to your scheduled ticket time in order to sign in and listen to our tips and safety speech.

Is a waiver required?

Yes. In order for anyone to participate, a waiver must be signed prior to entering the room. The waiver can be signed at any time prior to the start of the game and can be accessed via computer, smartphone or tablet. It can be found via the ‘Waiver’ tab in the top right corner of our webpage or from any browser at this link: ersign.com/li

If I’m late, can I still participate?

If you arrive after we have started the game, we cannot allow you inside the room. This would disrupt the game for the participating players and interfere with scheduling. No refunds will be offered for late arrivals or no-shows. We ask that participants arrive 15 minutes before their scheduled start time to ensure the schedule stays on track. Escape Room is not responsible for misread booking details or inability to locate the facility. If you did not receive a confirmation email after booking, please contact us.

What is your cancellation policy?

Cancellations must be made at least 24 hours before the scheduled booking in order to receive a full refund. Refunds will not be given to late arrivals or no-shows.

0-12 hours before booking: No refund//Reschedule fee of $25
12-24 hours before booking: No Refund//Free reschedule
24+ hours before booking: Full Refund or Reschedule

Lincoln Escape Room reserves the right to withhold refunds for late cancellations. Large groups must cancel at least 72 hours before their booking to receive a full refund.

What is a customer account and how do I make one?

A customer account is a personal account within our booking software that allows you to view and manage existing bookings, create new ones, access store credit, and manage your contact details. Creating a customer account is not required unless you want to use store credit. To set up an account using your existing booking information, visit https://bookeo.com/lincolnescaperoom/customer and enter your email address, then select “forgot my password” to reset. To set up a new account, visit https://bookeo.com/lincolnescaperoom/signup. This service is free to use, and you can delete your account whenever you want.

What if I need to get out of the room during the game?

If anyone needs to exit the room for an emergency, there is an exit button next to the door that allows you to do so. Pressing the button will unlock the door and stop the game clock, and pressing it for anything other than an emergency will disqualify your team. We strongly encourage participants to use the restroom before starting your game, as you will not be allowed to leave until you escape or the time runs out.

Are the rooms scary?

That depends on your/your group’s ease of fright! Some of our rooms are not scary at all and are appropriate for any age group. Some of our other rooms include some frightening elements that may not be appropriate for all audiences. Scary elements that may be included in certain rooms can possibly consist of inanimate props, frightening imagery, sound effects, and startling puzzle-activated animatronics. We encourage every guest to read up on each room before making a reservation. The rooms that have scary elements include a warning upon booking. You can read about each room via the ‘About Our Rooms’ tab.

Can our group receive hints?

Hints are a luxury and only given out at our game master’s discretion. You will be monitored by security cameras throughout the game for your safety and to keep our game masters aware of your progress. If it appears that you are far off track or low on time, you may possibly receive a hint to keep you moving in the right direction. There is a tv monitor in every room that can display a hint– if your game master decides to send one. Asking for additional clues will not necessarily grant you any.

Do you have any tips/suggestions?

Check out our tips here. You would be surprised to hear some of the silly things some of our guests have attempted in order to escape. Our puzzles don’t require substantial physical force or ability– they are mental challenges that require wit and teamwork. Pay attention to the instruction given prior to starting, and use common sense! Cheating and tampering with our equipment to hinder its functionality is cause for disqualification. If something is too heavy, not within reach, nailed, screwed, taped, or tightly secured in place– don’t try to move/remove it! There are no clues behind our vents, ceiling tiles, or fuse boxes, we promise!

Do the rooms ever change?

Yes, but not frequently. For example, if you participate in a challenge and return to try the same challenge the following week, the room and puzzles included in it will likely not have changed at all. Puzzles within a certain room will not change (unless something breaks or malfunctions and needs to be completely replaced) until the entire theme of the room is changed. The room themes change every 8-12 months or so, depending on the popularity of the room. Theme changes and new rooms will be announced on our social media pages and updated on our website. Escape statistics from previous rooms will remain on our website for past participants to view.

Do you offer any discounts or promotions?

Yes! We have a 10% off discount for any member of the U.S. military. A military I.D. must be shown at checkout in order to receive the discount. You can view any current promotions on our homepage, and check out contests or social media promotions on our facebook page. We do not offer any birthday discounts.

What if we have more players than a room’s listed capacity?

In certain cases, we will allow groups to add additional players into the game. However, this is not something we encourage. Our maximum capacity limitations are estimated by testing how many people can comfortably play and still be able to participate with the rest of the group. If you would like to book a room that has a lower capacity than your group size, fill out a request on our contact page.
If your group has far more players than what can fit in a room, you will likely need to be separated into multiple rooms. (See next question)

How do I set up a booking for a large group or party?

If your group has more than 12 participants, you can fill out a Large Group Booking Request form, and we will respond to your request via email. Simply submitting the form does not secure your booking; you must receive a confirmation from us first.
Our facility can hold up to 35 participants at one time. If your group is larger than that, we can set up multiple game sessions to allow everyone a chance to participate. Read up on our large group booking procedures here. All large group bookings that include multiple rooms require a deposit of $150 in order to secure your reservation.

Do you have a private party room or meeting space?

We do not have any private room set aside for parties or meetings. Our lobby space is strictly a waiting area during regular business hours, but if you book the facility for a private event, we can allow you to set up a table and/or chairs in our lobby. Other than our current lobby seating, we do not provide these items.
If you would like to block off the entire facility during business hours to allow time for a dinner or meeting, you have the option to do so for a fee. $150 can give you an hour and a half on a Monday through Thursday, and $250 can give you an hour and a half on a Friday through the weekend.

Do you provide food and drink/alcohol?

Lincoln Escape Room is a family-friendly business, therefore we do not offer nor allow outside alcoholic beverages inside the facility within our regular business hours. We do not cater nor provide food, however, soda and candy are available for $1, and water from our cooler is free for customers. Contact us if you have more questions about outside food and drink.
If your group wants to grab a bite to eat before or after your game, we recommend one of our neighboring businesses; The Warm Cookie or Shogun. Please plan restaurant reservations accordingly, as to not interfere with your scheduled booking time.

Can Escape Room donate to my fundraiser?

If you would like to request a donation, you can fill out the form found at the bottom of our contact page, or at this link: Donation Request Form

 

 

For more news and information about Escape Room, check out our Blog